Eman's CV

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Eman Nabhani

Personal detail:

Abu Dhabi, UAE

Profile summary

Strategic Sales and Training Professional with 6 years of GCC experience spanning sales operations, customer service standards, and training coordination. Shaped client acquisition workflows, managed course registrations, and delivered administrative support within multicultural environments. Known for bilingual communication in English and Arabic, team coaching, and maintaining structured client communications. Committed to supporting organizational objectives through rigorous sales execution and operational efficiency.

Career highlights

Sales and Customer Service: Provided credit card and bank account registration services while maintaining standards of selling and customer care at Dubai Islamic Bank.

Training Operations and Logistics: Managed course registrations, confirmations, and joining instructions while handling inbound and outbound communications at International Center for Training and Development.

Key skills

SkillsVery good oral and written communication skills in English and Arabic Proficient typing skills in English and Arabic Proficient in MS windows and outlook High level of interpersonal skills to work effectively particularly with local government bodies Highly organized with great attention to details Currently working in a multicultural environment Sales Operations Customer Service Standards Team Coaching Client Communications Administrative Workflows Credit Card Sales Branch Sales Management Course Logistics Training Operations

Professional experience

Sales Advisor Credit Card SalesOct 2014 - Jan 2017
Dubai Islamic Bank

Directed sales operations and credit card registration duties within the facility, reporting to line management. Managed customer service standards and team coaching to meet branch sales and profit objectives.

  • Provided direct customer service and product information while handling bank account registrations.
  • Monitored team performance and delivered coaching on selling skills and customer care practices.
  • Executed link selling techniques to encourage higher basket spend and identify customer needs.
  • Maintained compliance with company uniform policies and operational procedures daily.
training coordinatorDec 2009 - Jan 2014
International Center for Training and DevelopmentAbu Dhabi

Shaped training operations at the International Center for Training and Development in Abu Dhabi, steering client communications and course logistics while managing administrative workflows across departments.

  • Executed daily email and telephone follow-ups for source leads to meet contract agreements.
  • Managed course registration confirmations, joining instructions, and hotel details for confirmed participants.
  • Maintained records of incoming and outgoing mail, allocating correspondence to specified folders.

Education

High SchoolJun 2006
High School
  • Abu Dhabi
Diploma in AccountingJun 2009
Institute of technical accounting and finance
  • Damascus/ Syria

Languages

Arabic · Native

English · Professional